Privacy Policy

How we protect your personal data

Last updated: January 1, 2026

Perledo Rentals ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website perledo.rentals or use our services, in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR").

1. Data Controller

The data controller responsible for your personal data is:

Perledo Rentals
Loc. Perledo, 22010
Perledo (LC), Lombardia, Italy
Email: info@perledo.rentals

2. What Information We Collect

We may collect the following types of personal data:

  • Identity Data — first name, last name, passport or ID number (required by Italian law for guest registration).
  • Contact Data — email address, phone number, mailing address.
  • Booking Data — check-in and check-out dates, number of guests, apartment preference, special requests.
  • Payment Data — payment card details or transaction information, processed by our third-party payment providers (e.g., Stripe). We do not store full card details on our servers.
  • Technical Data — IP address, browser type, device information, and usage data collected through cookies and similar technologies.
  • Communication Data — contents of messages you send via our contact form or email correspondence.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract performance — to manage your booking, check-in process, and provide our rental services.
  • Legal obligation — to comply with Italian hospitality laws (guest registration and ID reporting to local authorities).
  • Legitimate interests — to improve our website, communicate with you, and prevent fraud.
  • Consent — for marketing communications and non-essential cookies, where required by law.

4. How We Use Your Data

We use your personal data to:

  • Process and manage your reservation.
  • Communicate with you regarding your stay (confirmations, instructions, updates).
  • Comply with legal obligations, including guest identity reporting to the Questura (Italian Police).
  • Process payments securely through our payment partners.
  • Respond to inquiries submitted through our contact form.
  • Improve our website and services through anonymized analytics.
  • Send promotional communications (only if you have opted in and given consent).

5. Data Sharing and Third Parties

We may share your personal data with:

  • Booking platforms — such as Booking.com, Airbnb, or Vrbo, if your reservation originates through their platform.
  • Payment processors — such as Stripe, to process transactions securely.
  • Local authorities — for mandatory guest registration as required by Italian law.
  • Service providers — cleaning services, property management, or maintenance teams as necessary to fulfill your stay.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

  • Booking data — retained for 10 years as required by Italian tax and accounting regulations.
  • Guest identification records — retained for 5 years as required by public security laws.
  • Marketing data — retained until you withdraw your consent or unsubscribe.
  • Website analytics data — retained for 26 months in anonymized form.

7. Your Rights Under GDPR

Under the GDPR, you have the following rights:

  • Right of Access — request a copy of the personal data we hold about you.
  • Right of Rectification — request correction of inaccurate or incomplete data.
  • Right of Erasure — request deletion of your personal data, subject to legal retention obligations.
  • Right to Restriction — request that we limit the processing of your data in certain circumstances.
  • Right to Data Portability — receive your data in a structured, machine-readable format.
  • Right to Object — object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent — withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@perledo.rentals. We will respond within 30 days.

8. Cookies

Our website uses cookies to enhance your browsing experience. We use:

  • Essential cookies — required for the website to function properly (e.g., session management). These do not require consent.
  • Analytics cookies — to understand how visitors interact with our website (e.g., Google Analytics with anonymized IP). These require your consent.
  • Marketing cookies — for tracking visitors across websites to display relevant ads. We do not currently use these.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

9. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If any data is transferred outside the EEA (e.g., to our payment processor in the United States), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or EU-US Data Privacy Framework certifications.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (HTTPS), secure server infrastructure, access controls, and regular security assessments.

11. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Right to Lodge a Complaint

If you believe your rights under the GDPR have been violated, you have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali):

Garante per la protezione dei dati personali
Piazza Venezia 11, 00187 Roma, Italy
Website: www.garanteprivacy.it

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@perledo.rentals
Phone: +39 0341 000 000
Address: Perledo (LC), 22010, Lombardia, Italy